Mobile Phones: Fees and Charges

Department for Digital, Culture, Media and Sport written question – answered on 7th October 2019.

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Photo of Matthew Offord Matthew Offord Conservative, Hendon

To ask the Secretary of State for Digital, Culture, Media and Sport, what steps she is taking to prevent mobile telecommunications companies from financially exploiting consumers with roaming charges in the event that the UK leaves the EU without a deal.

Photo of Matt Warman Matt Warman The Parliamentary Under-Secretary of State for Digital, Culture, Media and Sport

The government has legislated to protect consumers from unexpected charges if there is no Brexit deal. This is to ensure that obligations on mobile operators to apply a financial limit on mobile data usage while abroad is retained in UK law. The limit has been set at £45 per monthly billing period. This means you cannot continue to use mobile data services when roaming unless you actively chose to continue spending. The government has also legislated to continue to ensure that consumers receive alerts when they are at 80% and 100% data usage.

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