Under the Equality Act 2010, DWP must make suitable provision to communicate with claimants who do not speak English or Welsh (for people residing in Wales), or who are deaf, hard of hearing or speech impaired.
It is DWP policy to use an interpreter when we need to communicate with a claimant who:
Since the 1st January 2018 Thebigword has provided Foreign Language and British Sign Language (BSL) services for the DWP staff and customers. All Jobcentres are able to access the service provided by Thebigword.
The services available for BSL are face to face interpreting and Video Relay Service. The services available for foreign language interpreters are face to face interpreting, telephone interpreting and written translations.