Northern: Compensation

Department for Transport written question – answered on 3rd October 2019.

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Photo of David Crausby David Crausby Labour, Bolton North East

To ask the Secretary of State for Transport, how much compensation Northern Rail has paid to passengers for delays and cancellations since the start of the current franchise.

Photo of Chris Heaton-Harris Chris Heaton-Harris Minister of State (Department for Transport)

The Department for Transport published data (1 October 2018) shows that Northern Rail paid almost £900,000 in passenger compensation since the start of the current franchise to 2017/18. This figure includes other discretionary compensation payments made following complaints of poor service, as well as payments for delays and cancellations.

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