Action Fraud: Telephone Services

Home Office written question – answered on 8th October 2019.

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Photo of Vincent Cable Vincent Cable Liberal Democrat Spokesperson (Health and Social Care)

To ask the Secretary of State for the Home Department, what estimate she has made of the average time it takes for Action Fraud call centre operators to answer calls from the public; and what is Action Fraud's target time is for answering such calls.

Photo of Vincent Cable Vincent Cable Liberal Democrat Spokesperson (Health and Social Care)

To ask the Secretary of State for the Home Department, what estimate she has made of the number of people employed by Action Fraud as (a) call centre operators, (b) investigators and (c) other staff.

Photo of Vincent Cable Vincent Cable Liberal Democrat Spokesperson (Health and Social Care)

To ask the Secretary of State for the Home Department, what estimate she has made of the average time taken to investigate cases at Action Fraud; and what steps she is taking to ensure Action Fraud has the resources necessary to investigate such cases.

Photo of Vincent Cable Vincent Cable Liberal Democrat Spokesperson (Health and Social Care)

To ask the Secretary of State for the Home Department, what recent assessment she has made of the adequacy of Action Fraud's performance.

Photo of Brandon Lewis Brandon Lewis The Minister of State, Home Department

It has not proved possible to respond to the Hon Member in the time available before Prorogation.

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