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101 Calls: Fees and Charges

Department for Digital, Culture, Media and Sport written question – answered on 3rd October 2019.

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Photo of Paul Williams Paul Williams Labour, Stockton South

To ask the Secretary of State for Digital, Culture, Media and Sport, what recent assessments he has made of the barriers to 3 network customers connecting to the 101 service due to tariff issues.

Photo of Matt Warman Matt Warman The Parliamentary Under-Secretary of State for Digital, Culture, Media and Sport

The inclusion or exclusion of the 101 number from mobile phone plans is a decision made by individual telecom providers. Mobile phone customers can adjust their mobile phone settings, so they can ‘opt in’ to chargeable calls and use the 101 number. It is for telecom providers to provide this information to their customers in their plans.

The Home Office is removing charges for the 101 police non-emergency number, making the number free of charge for all members of the public from April 2020. The Policy for this sits with the Home Office.

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