VFS Global: Complaints

Home Office written question – answered on 4th October 2019.

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Photo of Alistair Burt Alistair Burt Independent, North East Bedfordshire

To ask the Secretary of State for the Home Department, how many complaints her Department has received about VSF Global each year since the start of its contract with her Department in 2013.

Photo of Seema Kennedy Seema Kennedy The Parliamentary Under-Secretary of State for the Home Department

The performance against service standard in relation to customer complaints relating to UKVI can be found at https://www.gov.uk/government/publications/customer-service-operations-data-august-2019. We do not publish statistics on complaints received in relation to individual supplier performance

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