VFS Global: Contracts

Home Office written question – answered on 4th October 2019.

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Photo of Alistair Burt Alistair Burt Independent, North East Bedfordshire

To ask the Secretary of State for the Home Department, pursuant to the Answer of 2 July 2019 to Question 268421, if she will publish details of the Service Levels relating to the Next Generation Visa (NGOV) Services contract delivered by VFS Global.

Photo of Seema Kennedy Seema Kennedy The Parliamentary Under-Secretary of State for the Home Department

In line with the Government’s commitment to transparency, the Home Office has published the VFS Global Next Generation Visa (NGOV) contract schedules on Contracts Finder (part of gov.uk).


The Service Levels can be found in Schedule 7 of the contract. These Service Levels set out the criteria Home Office uses to assess the performance of VFS Global in handling visa and settlement applications

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