Railways: Compensation

Department for Transport written question – answered on 9th September 2019.

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Photo of Jonathan Lord Jonathan Lord Conservative, Woking

To ask the Secretary of State for Transport, if he will make it his policy to extend the compensation package to rail season ticket holders for delays of under 30 minutes.

Photo of Chris Heaton-Harris Chris Heaton-Harris Minister of State (Department for Transport)

We are working with train operators to roll out Delay Repay 15 (DR15) which entitles all passengers, including season ticket holders, who have been delayed by 15-29 minutes to compensation worth 25% of the ticket price.

Today, over 70% of journeys on DfT franchises now have DR15 available to them, including passengers on South Western Railway. This forms part of government’s commitment to significantly improving compensation for passengers when things go wrong.

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