HM Courts and Tribunals Service: Reform

Ministry of Justice written question – answered on 9th September 2019.

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Photo of Yasmin Qureshi Yasmin Qureshi Shadow Minister (Justice)

To ask the Secretary of State for Justice, with reference to page 4 of the document entitled HM Courts & Tribunals Service Citizen User Experience Research, published in June 2018, which states that some groups were excluded: immigration tribunals, criminal defendants, jurors, high court cases and restraining order or Domestic Violence Protection Order cases, whether he will take steps to survey the user experience of those groups to (a) understand their experience as they engage with the court system and (b) to help ensure equal access to justice.

Photo of Edward Argar Edward Argar The Parliamentary Under-Secretary of State for Justice

The Ministry of Justice is to undertake an overarching evaluation of the Reform programme to understand the effect of reform on access to justice. This will include surveys of court users across criminal, civil, family, and tribunal jurisdictions. An interim report is expected in Summer 2021.

Information on the overarching evaluation was published in the Ministry of Justice response to the Public Accounts Committee's fourth recommendation in its report Transforming courts and tribunals, in February 2019:

In July 2019, the Ministry published further information on the progress of the evaluation, including details of the advisory panel that has been established for the evaluation:

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