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Universal Credit

Department for Work and Pensions written question – answered on 3rd September 2019.

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Photo of Ruth George Ruth George Labour, High Peak

To ask the Secretary of State for Work and Pensions, whether work coaches will be provided with additional training to ensure that they can effectively advise universal credit claimants on meeting upfront childcare costs.

Photo of Mims Davies Mims Davies The Parliamentary Under-Secretary of State for Work and Pensions

DWP is committed to providing the best possible support for all our claimants to meet their individual circumstance.

Our Work Coaches and Decision Makers undergo a comprehensive learning journey designed to equip them with the tools, skills and behaviours required to provide a high quality service, which includes training on children, childcare and payment of upfront childcare costs.

In addition, DWP supporting information is available on Universal Credit Guidance and Universal Learning sites which enhances learning, and is available at the point of need for each individual personal requirement.

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