Ministry of Justice: ICT

Ministry of Justice written question – answered on 3rd September 2019.

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Photo of Yasmin Qureshi Yasmin Qureshi Shadow Minister (Justice)

To ask the Secretary of State for Justice, what information his Department has collected on satisfaction with IT systems that are used by staff in the criminal justice system; and what research his Department has undertaken on staff user experience of the Common Platform Programme.

Photo of Edward Argar Edward Argar The Parliamentary Under-Secretary of State for Justice

The Ministry of Justice does not regularly collect information on staff satisfaction with the IT systems that are currently used within the criminal justice system.

The Common Platform programme is following a clearly defined process for gathering user requirements through phases of discovery, design, development, testing and ongoing iteration. Research into user experience is involved at each step of this process. In the last six months, research has been carried out at a number of courts across England, in addition to court observations, staff interviews, user experience testing and workshops with a wide variety of users across the criminal justice system, including the judiciary, Crown Prosecution Service, defence practitioners and probation services

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