101 Calls

Home Office written question – answered on 25th July 2019.

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Photo of Neil O'Brien Neil O'Brien Conservative, Harborough

To ask the Secretary of State for the Home Department, how many and what proportion of calls to the 101 service were (a) answered in under 30 seconds, (b) answered between 30 to 60 seconds, (c) answered between 60 seconds and 120 seconds, (d) answered between 120 and 180 seconds, (e) answered between 180 and 300 seconds (f) answered between 300 and 600 seconds (g) answered after 600 seconds, (h) unanswered in each of the last three years for which information is available; and how many calls there were in total in each of those years.

Photo of Nick Hurd Nick Hurd The Minister of State, Home Department, The Minister of State, Northern Ireland Office

The Home Office does not collect data on the 101 service, this is an operational decision for individual forces.

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