To ask the Secretary of State for Justice, pursuant to the Answer of 17 July 2019 to Question 263790 on HM Courts and Tribunals Service: Reform, whether the academic research for evaluation of reform was made publicly available; and what plans he has for further research on that topic in the current financial year.
The following academic research for evaluation of reform is publicly available:
Research on the Citizen User Experience: https://www.gov.uk/government/publications/hmcts-citizen-user-experience-research
Flexible Operating Hours is an ongoing project and we anticipate that research will be published upon completion. On 19th July, the evaluation plan for the HMCTS flexible operating hours pilot was published and is available here:
The Government has committed to undertake an overarching evaluation of the courts and tribunals modernisation programme. This will take into account existing data and management information, and further qualitative and quantitative research which we are planning to commission for the evaluation. We are planning to begin commissioning for this research shortly. We are aiming to publish the interim report of our evaluation during the course of the reform programme in 2021, and we will publish a final evaluation report following completion of the programme.