HM Courts and Tribunals Service: Reform

Ministry of Justice written question – answered on 2nd August 2019.

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Photo of Yasmin Qureshi Yasmin Qureshi Shadow Minister (Justice)

To ask the Secretary of State for Justice, pursuant to the Answer of 17 July 2019 to Question 263790 on HM Courts and Tribunals Service: Reform, whether the academic research for evaluation of reform was made publicly available; and what plans he has for further research on that topic in the current financial year.

Photo of Yasmin Qureshi Yasmin Qureshi Shadow Minister (Justice)

To ask the Secretary of State for Justice, pursuant to the Answer of 17 July 2019 to Question 263790 on HM Courts and Tribunals Service: Reform, whether the (a) content of and (b) responses to the Social Security and Child Support digital capability survey will be made publicly available.

Photo of Edward Argar Edward Argar The Parliamentary Under-Secretary of State for Justice

The following academic research for evaluation of reform is publicly available:

Research on the Citizen User Experience: https://www.gov.uk/government/publications/hmcts-citizen-user-experience-research

London School of Economics evaluation of video hearings in the First-tier Tribunal (Tax Chamber):

https://www.gov.uk/government/publications/implementing-video-hearings-party-to-state-a-process-evaluation

We expect to publish the research on the Professional User Experience and on Social Security and Child Support appellants’ digital capability within the next six months.

Flexible Operating Hours is an ongoing project and we anticipate that research will be published upon completion. On 19th July, the evaluation plan for the HMCTS flexible operating hours pilot was published and is available here:

https://www.gov.uk/government/publications/flexible-operating-hours-evaluation-plan-and-summary

The Government has committed to undertake an overarching evaluation of the courts and tribunals modernisation programme. This will take into account existing data and management information, and further qualitative and quantitative research which we are planning to commission for the evaluation. We are planning to begin commissioning for this research shortly. We are aiming to publish the interim report of our evaluation during the course of the reform programme in 2021, and we will publish a final evaluation report following completion of the programme.

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