DWP is committed to providing the best possible support for all our claimants, including the most vulnerable in society. This includes those who are, or have been, victims of domestic abuse.
Our Work Coaches undergo a comprehensive learning journey designed to equip them with the tools, skills and behaviours required to provide a high quality service to all claimants. All Work Coaches receive training on how to support claimants with complex needs, which includes a module on identifying, supporting and signposting victims of abuse.
In addition around 600 DWP staff across the UK are currently undergoing specialist training from expert organisation Women’s Aid. The newly assigned points of contact will be trained to identify and support the needs of anyone experiencing domestic abuse, and will work closely with local services to share knowledge and signpost women to additional, external support.