Financial Ombudsman Service

Treasury written question – answered on 22nd July 2019.

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Photo of Gillian Keegan Gillian Keegan Conservative, Chichester

To ask the Chancellor of the Exchequer, if he will review the process for allocating a case to an investigator by the Financial Ombudsman Service to reduce the time taken for that process.

Photo of John Glen John Glen Minister of State (Treasury) (City), The Economic Secretary to the Treasury

This is a matter for the Financial Ombudsman Service (FOS) which is operationally independent from Government. The question has been passed on to the FOS. The FOS will reply directly to the member for Chichester by letter. A copy of the letter will be placed in the Library of the House.

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