The Department has made no representations to Capita regarding their administration of general practitioner (GP) pensions in the NHS Pension Scheme. The responsibility for managing the administration of GP pensions is held by NHS England, who have a contract with Capita to provide this service.
NHS England is aware that improvements are needed to Capita’s administration of GP pensions, and is committed to ensuring these are delivered. A full review of processes is currently being undertaken, where NHS England is working with the NHS Business Services Authority, Primary Care Support England and stakeholder groups such as the British Medical Association to improve processes across specific areas.
Action plans and revised processes have been developed following this review, and communications have been send to GPs, clinical commissioning groups and GP practice management to ensure that new processes are followed to improve the member experience and reduce inefficiency.