NHS: Pensions

Department of Health and Social Care written question – answered on 11th July 2019.

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Photo of Anneliese Dodds Anneliese Dodds Shadow Minister (Treasury)

To ask the Secretary of State for Health and Social Care, what representations his Department has made to Capita on the provision of pension statements to staff in NHS pension schemes in the last 12 months.

Photo of Stephen Hammond Stephen Hammond Minister of State (Department of Health and Social Care)

The Department has made no representations to Capita regarding their administration of general practitioner (GP) pensions in the NHS Pension Scheme. The responsibility for managing the administration of GP pensions is held by NHS England, who have a contract with Capita to provide this service.

NHS England is aware that improvements are needed to Capita’s administration of GP pensions, and is committed to ensuring these are delivered. A full review of processes is currently being undertaken, where NHS England is working with the NHS Business Services Authority, Primary Care Support England and stakeholder groups such as the British Medical Association to improve processes across specific areas.

Action plans and revised processes have been developed following this review, and communications have been send to GPs, clinical commissioning groups and GP practice management to ensure that new processes are followed to improve the member experience and reduce inefficiency.

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