Small Claims

Ministry of Justice written question – answered on 10th July 2019.

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Photo of Richard Burgon Richard Burgon Shadow Lord Chancellor and Shadow Secretary of State for Justice

To ask the Secretary of State for Justice, what assessment he has made of the accessibility of the planned small claims portal for people without internet access.

Photo of Paul Maynard Paul Maynard The Parliamentary Under-Secretary of State for Justice

The Government recognises that there may be some claimants, who will be unable or unwilling to access the new IT Service. As a result, the new platform is being designed to include specific support from a bespoke contact centre service to support those claimants who do not have access to, or cannot use, the digital service.

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