We always aim to make the right decision as early as we can. The MR process was introduced as an opportunity to review the original decision and consider any additional evidence provided by the claimant since the original decision was made.
There has been an increase in outstanding PIP MR clearance times in recent months. Measures to reduce the number of outstanding MRs include:
MR is a key element of the decision making process for both the Department and claimants, and whilst ensuring they make quality decisions, decision makers work hard to clear applications without delay. Gathering the right evidence is critical at the MR stage if decisions are not to go to appeal; and we are reviewing our processes to not only obtain this, but to do so whilst continuing to make decisions timeously.