Redrow Homes: Complaints

Ministry of Housing, Communities and Local Government written question – answered on 11th June 2019.

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Photo of Gareth Thomas Gareth Thomas Party Chair, Co-operative Party

To ask the Secretary of State for Housing, Communities and Local Government, how many complaints his Department has received on Redrow Housing developments in each of the last five years.

Photo of Gareth Thomas Gareth Thomas Party Chair, Co-operative Party

To ask the Secretary of State for Housing, Communities and Local Government, how many complaints his Department received on management companies employed by Redrow Housing developments in each of the last five years.

Photo of Heather Wheeler Heather Wheeler Parliamentary Under-Secretary (Housing, Communities and Local Government)

The Government is committed to promoting fairness and transparency for leaseholders and residential freeholders and ensuring that consumers are protected from abuse and poor service. The Department does not collect data on complaints it receives relating to specific developers or management companies.

In the Government’s response to its consultation Strengthening redress in housing we committed to creating a new Housing Complaints Resolution Service to act as a single point of access to redress for housing consumers. In October 2018 we announced a New Homes Ombudsman for buyers of new build homes, and our intention to bring forward legislation to close the gaps in redress services for consumers including to require all private landlords to sign up to a redress scheme.

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