Department for Work and Pensions: Correspondence

Department for Work and Pensions written question – answered on 6th June 2019.

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Photo of Preet Kaur Gill Preet Kaur Gill Shadow Minister (International Development)

To ask the Secretary of State for Work and Pensions, what steps she is taking to ensure her Department stops sending correspondence after a claimant has died.

Photo of Will Quince Will Quince The Parliamentary Under-Secretary of State for Work and Pensions

DWP has recently introduced improvements to the way in which it actions Tell Us Once notifications following registration of a death with a Registrar. Improved automation supports timely action across DWP service areas with clearance routinely completing within 24 hours of receipt. This investment and ongoing focus on preventing multiple letters after the notification of death is proving successful, although it is accepted that there may be cases where external factors compromise this achievement.

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