Energy: Billing

Department for Business, Energy and Industrial Strategy written question – answered on 23rd May 2019.

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Photo of Theresa Villiers Theresa Villiers Conservative, Chipping Barnet

To ask the Secretary of State for Business, Energy and Industrial Strategy, what representations he has received on requiring companies using continuous payment authorities to contact customers in advance of the automatic renewal date to provide the option to cancel.

Photo of Kelly Tolhurst Kelly Tolhurst Parliamentary Under-Secretary (Department for Business, Energy and Industrial Strategy)

The Department has received representations regarding companies using continuous payment authorities. In the Consumer Green Paper, ‘Modernising Consumer Markets’ published last year, the Government announced that it had asked the Consumer Protection Partnership to assess the issues with subscriptions and to recommend any further actions needed. The Government is considering the advice received and will publish a White Paper in due course.

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