Sections 168 and 170 of the Equality Act 2010 already require taxi and PHV drivers to accept passengers accompanied by assistance dogs without charging them extra. The Government expects drivers to comply with the law and encourages local licensing authorities to take robust action against those unwilling to do so. Drivers convicted of a relevant offence face fines of up to £1000.
The Government is considering what further action might be required to eliminate illegal discrimination against assistance dog owners, and has accepted the recommendation of the Chair of the Task and Finish Group on Taxi and PHV licensing that drivers should be required to complete disability awareness training through the introduction of National Minimum Standards. We will bring forward legislation when Parliamentary time permits.