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Independent Case Examiner: Complaints

Department for Work and Pensions written question – answered on 22nd May 2019.

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Photo of Karen Buck Karen Buck Labour, Westminster North

To ask the Secretary of State for Work and Pensions, how many of the 158 complaints about the Independent Case Examiner in 2017-18 were on the length of time it took to investigate a complaint.

Photo of Will Quince Will Quince The Parliamentary Under-Secretary of State for Work and Pensions

The Independent Case Examiner’s Office recorded 158 complaints about its service during the 2017/18 reporting year, of which 60 concerned delays in starting investigations and 6 concerned delays in concluding investigations.

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