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Independent Case Examiner: Complaints

Department for Work and Pensions written question – answered on 20th May 2019.

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Photo of Karen Buck Karen Buck Labour, Westminster North

To ask the Secretary of State for Work and Pensions, how many complaints that were rejected by the independent Case Examiner were referred to the Parliamentary and Health Service Ombudsman in (a) 2015-16, (b) 2016-17 and (c) 2017-18.

Photo of Will Quince Will Quince The Parliamentary Under-Secretary of State for Work and Pensions

Members of Parliament may refer complaints to the Parliamentary and Health Service Ombudsman at any time they choose, regardless of whether they have been rejected or considered by the Independent Case Examiner. Decisions on whether to accept a complaint for investigation rests with the Parliamentary and Health Service Ombudsman’s Office and we do not hold information about the number of complaints referred to them.

Does this answer the above question?

Yes1 person thinks so

No7 people think not

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