101 Calls: Fees and Charges

Home Office written question – answered on 13th May 2019.

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Photo of Frank Field Frank Field Chair, Work and Pensions Committee

To ask the Secretary of State for the Home Department, what the total amount of charges to people for calls made to the 101 line was in each year since that line has been in operation.

Photo of Frank Field Frank Field Chair, Work and Pensions Committee

To ask the Secretary of State for the Home Department, if he will make calls to the police on the non-emergency 101 number free of charge or require that all funds raised from those call charges be allocated towards frontline policing.

Photo of Frank Field Frank Field Chair, Work and Pensions Committee

To ask the Secretary of State for the Home Department, how many and what proportion of calls made to the police on the non-emergency 101 number are terminated by the caller while they are waiting for a person to answer that call.

Photo of Nick Hurd Nick Hurd The Minister of State, Home Department

The Home Office does not hold information on total amount of charges for calls to 101.

The Home Office is reviewing charges for the 101 non-emergency telephone number.

While it may not be an option for everyone, the public can also report non-emergency crimes online via forces’ websites, free of charge. The Home Office is supporting the digital transformation of policing through programmes such as the Digital Policing Portfolio (DPP), led by the NPCC. Within the DPP, the Digital Public Contact programme aims to provide appropriate digital channels for the public to report and track crime online, facilitating greater public-police interaction in real time.

The Home Office does not hold data on calls to 101 terminated by the caller.

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