As part of our commitment to improving the application process for customers, feedback during both the private beta 1 and 2 phases and the public beta phase was sought via a voluntary online survey. In total, 1,330 applicants completed the survey during private beta 2. Of these 61% of customers said they would speak highly of the application process, 19% said they would be neutral, 19% would be critical and 1% said they did not know.
Changes were made to the system as a result of this feedback, ahead of the public beta test phase. In the public beta test phase, 75% of applicants completing the survey said they would speak highly of the application process, 15% said they would be neutral and 11% would be critical. With regards to completing the application form, in the public beta phase 81% said completing the form was either easy of fairly easy with a further 8% finding it neither difficult or easy.