Immigration: EU Nationals

Home Office written question – answered on 10th May 2019.

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Photo of Afzal Khan Afzal Khan Shadow Minister (Home Office) (Immigration)

To ask the Secretary of State for the Home Department, with reference to feedback on the private beta two phase of the EU Settlement Scheme, what feedback was provided by people who neither spoke highly nor gave a neutral response.

Photo of Caroline Nokes Caroline Nokes The Minister for Immigration

As part of our commitment to improving the application process for customers, feedback during both the private beta 1 and 2 phases and the public beta phase was sought via a voluntary online survey. In total, 1,330 applicants completed the survey during private beta 2. Of these 61% of customers said they would speak highly of the application process, 19% said they would be neutral, 19% would be critical and 1% said they did not know.

Changes were made to the system as a result of this feedback, ahead of the public beta test phase. In the public beta test phase, 75% of applicants completing the survey said they would speak highly of the application process, 15% said they would be neutral and 11% would be critical. With regards to completing the application form, in the public beta phase 81% said completing the form was either easy of fairly easy with a further 8% finding it neither difficult or easy.

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