Public Sector: Ombudsman

Cabinet Office written question – answered on 10th April 2019.

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Photo of Jim Fitzpatrick Jim Fitzpatrick Labour, Poplar and Limehouse

To ask the Minister for the Cabinet Office, pursuant to the Answer of 27 March 2019 to Question 234661 on the draft Public Services Ombudsman Bill, what criteria the Government plans to use to determine whether the Housing Ombudsman Service will be brought within the scope of the Public Service Ombudsman.

Photo of David Lidington David Lidington Chancellor of the Duchy of Lancaster, Minister of State (Cabinet Office)

The Government has not yet established the criteria that would be used to make such a

determination. Any decision to introduce the necessary secondary legislation would need to take into

account feedback received during pre-legislative scrutiny and the passage of the Bill. In addition the

Government published its response to Strengthening Consumer Redress in the Housing Market

consultation on 24 January 2019 which set out proposals to establish a new Housing Complaints

Resolution Service to provide a single point of access to redress across all housing tenures.

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