Housing Ombudsman Service

Ministry of Housing, Communities and Local Government written question – answered at on 10 April 2019.

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Photo of Jim Fitzpatrick Jim Fitzpatrick Labour, Poplar and Limehouse

To ask the Secretary of State for Housing, Communities and Local Government, pursuant to the Answer of 28 March 2019 to Question 234648 on Housing Ombudsman Service, how many complaints the Housing Ombudsman Service received against (a) A2Dominion, (b) Clarion Housing Group, (c) London & Quadrant, (d) Notting Hill Genesis, (e) One Housing Group, (f) Peabody and (g) Southern Housing Group in 2018-19; and how many of those complaints were upheld.

Photo of Heather Wheeler Heather Wheeler Parliamentary Under-Secretary (Housing, Communities and Local Government)

Between 1 April 2018 and 31 March 2019, the Housing Ombudsman received 1,452 complaints about (a) A2Dominion, (b) Clarion Housing Group, (c) London & Quadrant, (d) Notting Hill Genesis, (e) One Housing Group, (f) Peabody and (g) Southern Housing Group. The breakdown was as follows:

Landlord name

Count

A2Dominion

Housing Group Limited

121

Clarion Housing Group Limited

430

London & Quadrant

Housing Trust

261

Notting Hill Genesis

287

One Housing Group Limited

62

Peabody Trust

216

Southern Housing Group Limited

75

Total

1,452

A breakdown of the 377 complaints determined by the Housing Ombudsman between 1 April 2018 and 31 March 2019 for (a) A2Dominion, (b) Clarion Housing Group, (c) London & Quadrant, (d) Notting Hill Genesis, (e) One Housing Group, (f) Peabody and (g) Southern

Housing Group is below. Of these, a total of 171 cases were upheld by

the Housing Ombudsman.

Landlord name

Upheld

Not upheld

Total Determined

A2Dominion Housing Group Limited

16

20

36

Clarion Housing Group Limited

45

37

82

London & Quadrant Housing Trust

33

40

73

Notting Hill Genesis

29

39

68

One

Housing Group Limited

19

18

37

Peabody

Trust

23

43

66

Southern Housing Group

Limited

6

9

15

Total

171

206

377

Does this answer the above question?

Yes2 people think so

No1 person thinks not

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