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Immigration: Internet

Home Office written question – answered on 3rd April 2019.

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Photo of Lord Storey Lord Storey Liberal Democrat Lords Spokesperson (Education)

To ask Her Majesty's Government what steps they are taking to ensure that those applying for settled status who do not have a device capable of accessing the internet are still able to apply.

Photo of Baroness Williams of Trafford Baroness Williams of Trafford The Minister of State, Home Department, Minister for Equalities (Department for International Development)

The application process for the EU Settlement Scheme is straightforward and user-friendly, and it is accessible on any smartphone, tablet or computer using internet browsers.

Ensuring that applicants are supported to obtain their status is a core element in the delivery of the Settlement Scheme. A range of direct support has been put in place by the Home Office including an Assisted Digital service for those who do not have the access, skills or confidence to complete the online form.

Support can be provided over the phone, at a local centre or in home with a trained tutor. As of the 21st March there are over 150 centres across the UK supplemented by a network of over 40 tutors.

For those who are unable to access the support mechanisms in place including Assisted Digital, a paper application form will be made available. A triage process will ensure paper application forms are given to those with specific needs and that they are restricted to the individual requesting them.

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