Aviation: Passengers

Department for Transport written question – answered on 20th March 2019.

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Photo of Luke Pollard Luke Pollard Shadow Minister (Environment, Food and Rural Affairs) (Fisheries, Flooding and Water)

To ask the Secretary of State for Transport, whether the proposed Passenger Charter set out in his Aviation 2050 document will incorporate services provided by Border Force and NATS in addition to other parts of industry including airlines and airports; and if he will make a statement.

Photo of Jesse Norman Jesse Norman Minister of State (Department for Transport)

The Aviation 2050 green paper includes a proposal for a Passenger Charter to set out the standard of service that passengers should expect before, during and after their journeys. This consultation closes on 20 June and no final decisions on content have been taken. As set out in the green paper, the proposal includes service levels for processing passengers by Border Force. There are no plans at present to incorporate the services of NATS.

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