Social Security Benefits: Medical Examinations

Department for Work and Pensions written question – answered on 18th March 2019.

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Photo of Martyn Day Martyn Day Scottish National Party, Linlithgow and East Falkirk

To ask the Secretary of State for Work and Pensions, what assessment her Department has made of the average waiting time at assessment centres in the most recent period for which figures are available; and if she will make a statement.

Photo of Justin Tomlinson Justin Tomlinson The Parliamentary Under-Secretary of State for Work and Pensions

All claimants of Personal Independence Payment and Employment and Support Allowance should expect to be seen within 30 minutes of their scheduled assessment appointment time.

The Department does not monitor the average waiting time at the assessment centres for claims to Personal Independence Payment.

The average waiting time at assessment centres for Work Capability Assessments in February 2019, was 17.1 minutes. We continue to work closely with the supplier to improve the waiting times whilst maintaining the high level of customer satisfaction assessment.

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