Dartford-Thurrock Crossing: Tolls

Department for Transport written question – answered at on 20 March 2019.

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Photo of Teresa Pearce Teresa Pearce Labour, Erith and Thamesmead

To ask the Secretary of State for Transport, what penalty clauses are in place in the Dart Charge operator’s contract in relation to penalty charges not issued on a timely basis.

Photo of Jesse Norman Jesse Norman Minister of State (Department for Transport)

The DFFC (Dartford Free Flow Charging) contract includes a Key Performance Indicator (KPI) which measures timely issuance of enforcement documentation. This KPI covers the issuance of the following documentation: Penalty Charges; Charge Certificates; Order for Recovery and Warrant of Execution. Enforcement documentation which does not meet set times can attract service points which equate to a financial penalty to the operator

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