The government is determined that everyone who is entitled to the National Minimum and Living Wage (NMW) receives it. Anyone who feels they have been underpaid NMW should contact the Acas helpline on 0300 123 1100 or via the online complaints form at gov.uk. HMRC reviews all complaints that are referred to them.
The number of third party complaints received for each is as follows:
2015 - 2016
2016 - 2017
2017 - 2018
HMRC encourages compliance with NMW legislation through a rolling programme of targeted enforcement which incorporates a range of promotion activities targeted at employers and workers. The rise in complaints during 2017-18 is in part due to HMRC promotional activities. For example, HMRC produced seafarers leaflets in 2018, and webinars in 2016 and 2017 aimed at Union Officers including the National Union of Rail, Maritime and Transport workers.