Universal Credit

Department for Work and Pensions written question – answered on 15th March 2019.

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Photo of Stephen Timms Stephen Timms Labour, East Ham

To ask the Secretary of State for Work and Pensions, what proportion of universal credit claimants have verified their identity face-to-face in a jobcentre in each year for which information is available.

Photo of Alok Sharma Alok Sharma The Minister of State, Department for Work and Pensions

The table below shows the proportion of UC Full Service claimants that attended a face to face meeting in order to provide evidence of their identification.

Calendar Year

Proportion of Claimants








The data supplied is derived from unpublished management information, which was collected for internal Departmental use only and has not been quality assured to National Statistics or Official Statistics publication standard. The data should therefore be treated with caution.

We have previously answered a PQ stating that 38% of claimants verify their identity successfully online. The percentages may not appear to add up for the following reasons:

We cannot rule out the possibility that some of the people in the table above also tried the verify their ID online. However, if there are any such people they are likely to be small in number.

The figures are based upon claims that successfully had their ID verified and accepted a claimant commitment. This is to ensure consistency with other Departmental figures on UC claims.

All figures have been rounded to the nearest percentage point.

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