Acas has a contractual relationship with ‘The Big Word’ to provide translation services. This commenced in July 2017 following the end of a contract with a previous provider. Acas are contacted by customers who require a translation service approximately 536 times per month, and the majority of these contacts are customers phoning their employment law Helpline for advice. Acas are supplied by ‘The Big Word’ with translators which cover many languages with Polish being the most popular, though they have used translators who are able to speak less common languages such as Turkmen.
The Employment Agency Standards Inspectorate, based in BEIS, provides support direct to agency workers and also offers translation facilities through ‘the Big Word’.