Work Capability Assessment

Department for Work and Pensions written question – answered on 13th March 2019.

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Photo of Emma Dent Coad Emma Dent Coad Labour, Kensington

To ask the Secretary of State for Work and Pensions, pursuant to the oral contribution of the Minister for Disabled People of 22 January 2019, Official Report, column 106WH on the satisfaction ratings of disability benefit claimants, if she will commission independent research on the satisfaction rates of claimants who have recently undergone a work capability assessment.

Photo of Sarah Newton Sarah Newton The Minister of State, Department for Work and Pensions

Research with claimants who have recently undergone a Work Capability Assessment is undertaken by a different organisation to the provider delivering the assessments. The telephone survey is voluntary and is based on a set of questions agreed with the department.

The Department also undertakes its own survey which is designed to monitor claimant satisfaction with the services offered by the department and to enable claimant views to inform improvements to the delivery of benefits and services. This information is published on

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