Jobcentres: Staff

Department for Work and Pensions written question – answered on 11th March 2019.

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Photo of Alok Sharma Alok Sharma The Minister of State, Department for Work and Pensions

Officers from the DWP Visiting Team, as appropriate, visit claimants to support them in making an application for benefit or for on-going administration of their claim – for example if they have a change in their circumstances. The majority of visits conducted by DWP take place in a claimant’s home. However, an officer can also arrange an appointment at an alternative place, such as an information point (surgery) or hospital, if a claimant is deemed to be vulnerable or is in need of additional support when making an application for benefit or for on-going support. We may also visit centenarians to confirm they can receive and appreciate a congratulatory birthday card from the Queen.

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