There are currently around 25,000 people working in HMRC tackling all forms of non-compliance in the tax system. They are a flexible resource and may work on a number of cases involving several different customer groups’ behaviours and tax risks at any one time to meet individual business needs.
HMRC estimates that around 2,000-3,000 additional people work on matters related to VAT. This includes work on the policy, related processes, customer services, and other areas. As with HMRC’s compliance resource, people work flexibly and can be working on a range of taxes at any one point in time, not just VAT.