Wonga: Complaints

Department for Business, Energy and Industrial Strategy written question – answered on 5th March 2019.

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Photo of Jim Cunningham Jim Cunningham Labour, Coventry South

To ask the Secretary of State for Business, Energy and Industrial Strategy, what steps his Department is taking to support previous customers of Wonga who have outstanding complaints against that company since it entered administration.

Photo of Kelly Tolhurst Kelly Tolhurst Parliamentary Under-Secretary (Department for Business, Energy and Industrial Strategy)

Holding answer received on 04 March 2019

Any outstanding complaints are being dealt with directly by the joint administrators of Wonga Group Limited. The joint administrators, along with the Financial Conduct Authority and the Financial Ombudsman have issued advice to former customers of Wonga on how to submit any complaints or claims and the process under which they will be dealt with.

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