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Department for Work and Pensions: Automation

Department for Work and Pensions written question – answered on 6th March 2019.

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Photo of Angela Crawley Angela Crawley Shadow SNP Spokesperson (Disabilities), Shadow SNP Spokesperson (Pensions), Shadow SNP Spokesperson (Youth affairs), Shadow SNP Spokesperson (Children and Families), Shadow SNP Spokesperson (Equalities)

To ask the Secretary of State for Work and Pensions, pursuant to the Answer of 19 February 2019 to Question 220956, what the nature of the work is of the (a) 15 automations in use and (b) 11 automations due to go live in Quarter 3 of 2019.

Photo of Justin Tomlinson Justin Tomlinson The Parliamentary Under-Secretary of State for Work and Pensions

The nature of the work DWP is undertaking, using intelligent automation, is to improve the way that we engage with citizens and deliver our services by:

  • automating repetitive, manual processes in order to reduce errors and improve processing time; and
  • automating some notifications to keep citizens informed of the status of their claims.

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