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Immigration: EU Nationals

Home Office written question – answered on 6th March 2019.

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Photo of The Earl of Clancarty The Earl of Clancarty Crossbench

To ask Her Majesty's Government whether they will be providing (1) a live helpline, and (2) an email address, for EU applicants for settled status in the UK to contact for support with their application.

Photo of Baroness Williams of Trafford Baroness Williams of Trafford The Minister of State, Home Department, Minister for Equalities (Department for International Development)

The Home Office is putting in place measures to ensure that the EU Settlement Scheme is streamlined, user-friendly and accessible to all prospective applicants. There is a broad range of support in place including the Settlement Resolution Centre (SRC) which provides assistance to applicants who need additional information or support about the scheme. If an applicant has a question they can call the Settlement Resolution Centre or complete the standard email template available on GOV.UK which is then sent to a central inbox within the Settlement Resolution Centre.

The SRC is open from Monday to Friday between 8am and 8pm, excluding public holidays, and on Saturday and Sunday between 9.30am and 4.30pm. We will have up to 300 SRC staff in place when the scheme launches by the 30 March.

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