Universal Credit

Department for Work and Pensions written question – answered on 20th February 2019.

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Photo of Frank Field Frank Field Chair, Work and Pensions Committee

To ask the Secretary of State for Work and Pensions, what the overall satisfaction rate is among claimants for universal credit (a) full service and (b) live service.

Photo of Alok Sharma Alok Sharma The Minister of State, Department for Work and Pensions

I refer the hon. Member to my answer to the Question 220801.

We no longer differentiate between live and full service as the number of live service cases is reducing rapidly, and because both services operate within the same policy framework.

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