Home Office written question – answered at on 18 February 2019.
To ask the Secretary of State for the Home Department, what costs are incurred by people contacting the dedicated telephone advice service for the EU Settlement Scheme using (a) mobile phones and (b) landlines.
To ask the Secretary of State for the Home Department, what assessment he has made of the potential merits of making the dedicated telephone advice service for the EU Settlement Scheme a freephone service for all those calling from UK phone numbers.
The Home Office will not charge for this service although calls to the Settle-ment Resolution Centre from within the UK will cost the same as dialling any 01 or 02 number. This can be up to 10p per minute from a UK landline and between 3p to 40p from a mobile, depending upon the provider. Applicants may get free calls to some numbers as part of their call package. We also have an 02 number available for those calling from overseas.
Yes1 person thinks so
No0 people think not
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