Immigration: EU Nationals

Home Office written question – answered at on 18 February 2019.

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Photo of Patrick Grady Patrick Grady SNP Chief Whip

To ask the Secretary of State for the Home Department, what costs are incurred by people contacting the dedicated telephone advice service for the EU Settlement Scheme using (a) mobile phones and (b) landlines.

Photo of Patrick Grady Patrick Grady SNP Chief Whip

To ask the Secretary of State for the Home Department, what assessment he has made of the potential merits of making the dedicated telephone advice service for the EU Settlement Scheme a freephone service for all those calling from UK phone numbers.

Photo of Caroline Nokes Caroline Nokes The Minister for Immigration

The Home Office will not charge for this service although calls to the Settle-ment Resolution Centre from within the UK will cost the same as dialling any 01 or 02 number. This can be up to 10p per minute from a UK landline and between 3p to 40p from a mobile, depending upon the provider. Applicants may get free calls to some numbers as part of their call package. We also have an 02 number available for those calling from overseas.

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