Independent Case Examiner

Department for Work and Pensions written question – answered on 13th February 2019.

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Photo of Marion Fellows Marion Fellows SNP Whip, Shadow SNP Spokesperson (Small Business, Enterprise and Innovation)

To ask the Secretary of State for Work and Pensions, what steps she is taking to improve the performance of the Independent Case Examiner.

Photo of Justin Tomlinson Justin Tomlinson The Parliamentary Under-Secretary of State for Work and Pensions

During 2017/18, the Independent Case Examiner’s Office received high levels of demand.

In the 2018/19 reporting year, the Office received funding for thirteen additional staff and productivity increased. By the end of January 2019 the Office had cleared 1,047 complaints, compared to 782 at the end of January 2018.

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