The Government responded to the report of the Chair of the Task and Finish Group on Taxi and Private Hire Vehicle Licensing on 12th February. The response can be found at:
As the response sets out, disability awareness training can provide taxi and PHV drivers with the skills and knowledge to assist disabled passengers appropriately, and the Government supports licensing authorities which require all drivers to complete it. When legislative time is available, the Government will reflect this requirement in National Minimum Standards.
In the meantime, the Government committed in its 2018 Inclusive Transport Strategy to undertake research to understand why some drivers continue to refuse passengers with assistance dogs, and what measures are available to challenge such unacceptable behaviour.