Ministry of Defence written question – answered at on 4 February 2019.
To ask the Secretary of State for Defence, pursuant to the Answer of 4 December 2018 to Question 196768 and with reference to his letter of 15 January 2019, what the average time for a case submitted to the Service Complaints Ombudsman to be left unallocated is; and if he will make a statement.
To ask the Secretary of State for Defence, pursuant to the Answer of 4 December 2018 to Question 196768 and his letter dated 15 January, what target time is set for the Service Complaints Ombudsman to process a service complaint; and if he will make a statement.
The Service Complaints Ombudsman for the Armed Forces has two different target times for investigation. The target for maladministration and/or substance investigations is 100 working days (20 weeks) and for admissibility and undue delay investigations it is 17 working days (3.5 weeks). These timeframes begin once the case has been allocated to an investigator. Further details are available on the Ombudsman's website:
www.scoaf.org.uk/how-can-we-help-you/long-will-take/.
It will take time to collate the information requested on the average time that a case submitted to the Service Complaints Ombudsman is unallocated. I will write to the hon. Member in due course.
Yes1 person thinks so
No0 people think not
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