Only a few days to go: We’re raising £25,000 to keep TheyWorkForYou running and make sure people across the UK can hold their elected representatives to account.

Donate to our crowdfunder

Independent Case Examiner

Department for Work and Pensions written question – answered on 28th January 2019.

Alert me about debates like this

Photo of Karen Buck Karen Buck Labour, Westminster North

To ask the Secretary of State for Work and Pensions, whether the Independent Case Examiner (ICE) is requesting an updated form of authority from people whose advocate submitted a current form of authority when first escalating the complaint to ICE but whose complaint has not been investigated because of the 40-week average time period to allocate cases to an investigator.

Photo of Justin Tomlinson Justin Tomlinson The Parliamentary Under-Secretary of State for Work and Pensions

In order to ensure that the personal information of complainants is only divulged to current, authorised advocates, the Independent Case Examiner’s Office undertake routine checks to ensure that the advocate retains authority to act on the complainant’s behalf, at the point the complaint is allocated for investigation. The only cases that are not subject to such checks are those referred by Members of Parliament.

Does this answer the above question?

Yes0 people think so

No0 people think not

Would you like to ask a question like this yourself? Use our Freedom of Information site.