Independent Case Examiner

Department for Work and Pensions written question – answered on 23rd January 2019.

Alert me about debates like this

Photo of Marion Fellows Marion Fellows SNP Whip, Shadow SNP Spokesperson (Small Business, Enterprise and Innovation)

To ask the Secretary of State for Work and Pensions, what assessment her Department has made of the Independent Case Examiner's ability to process complaints in a timely manner.

Photo of Justin Tomlinson Justin Tomlinson The Parliamentary Under-Secretary of State for Work and Pensions

The Independent Case Examiner (ICE) is appointed under contract to adjudicate on escalated complaints about DWP and its contracted service providers, in cases where the complainant has exhausted the relevant internal complaints process and remains dissatisfied. If a complainant is dissatisfied with the outcome of an ICE investigation, or the service provided by the Office (including processing times) they can ask their Member of Parliament to escalate their complaint to the Parliamentary and Health Service Ombudsman. The Permanent Secretary is apprised of the Ombudsman’s findings each year.

Does this answer the above question?

Yes0 people think so

No3 people think not

Would you like to ask a question like this yourself? Use our Freedom of Information site.