Railways: Standards

Department for Transport written question – answered on 23rd January 2019.

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Photo of Kate Hollern Kate Hollern Shadow Minister (Housing, Communities and Local Government)

To ask the Secretary of State for Transport, what progress has been on refunding passengers as a result of the train delays and cancellations in 2018.

Photo of Andrew Jones Andrew Jones Parliamentary Under-Secretary (Department for Transport)

Under a special compensation scheme, paid for by the rail industry, following the disruption last summer, over 14,000 claims from season ticket holders and regular travellers on Northern and TransPennine Express services have now been submitted and over £1million paid out in compensation.

Northern introduced Delay Repay 15 (DR15) in December 2018. DR15 entitles passengers who have been delayed by 15-29 minutes to compensation worth 25% of the single fare. This is in addition to the existing Delay Repay 30 arrangements.

Data published by the Department in October 2018 show that, in the past two years the total amount of compensation paid to passengers increased by 80%, as Government encouraged train operators to better publicise passengers’ rights.

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