Visas: Applications

Home Office written question – answered on 15th January 2019.

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Photo of John Spellar John Spellar Labour, Warley

To ask the Secretary of State for the Home Department, whether his Department decided the service point locations of its contractor Sopra Steria; and what consideration was given to accessibility for users of those services when deciding those locations.

Photo of Caroline Nokes Caroline Nokes The Minister for Immigration

The geography of UKVCAS service points is not fixed but rather designed to evolve with demand through the contract term.

Sopra Steria undertook extensive market research to identify it’s initial service locations; their research included the impact on customer travel time, cost and accessibility.

Sopra Steria can also cater for customers who wish to have more flexi-ble on-demand, mobile application services, for example at university campuses, employers’ offices or individual customers’ homes.

All service centres will comply with the Equality Act 2010 and Health and Safety Act 1974, this will include the provision of wheelchair access, disabled toilets and baby changing areas.

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